S¶T¶A¶R

LEADERSHIP

1. 360 Communications (Understanding Resources & Relationships)
   1. Corporate Expectations of YOU
   2. Infra Structure of Company
   3. Management Structure / Mentors / Coaches / Stake-Holders
   4. Peer Group / Support Group
   5. Direct Reports / Personality / DISC/D-A-S-K
   6. Reflection – “Town Hall Meeting”
   7. Determine other people’s preferred style (Auditory/Visual/Kinesthetic)
   8. Documents / Libraries /
   9. Customer relationships (internal / external)
   10. Vendor Relationships
   11. Processes & Procedures
   12. 90 Day Plan… Don’t do anything profound!

2. Follow the Leader (More Than a Game)
   1. Types of power
   2. Selecting your power-mode
   3. Being viewed as the leader
   4. Building a power-base
   5. Misusing power
   6. Power-Draining Problems
   7. Power-Struggles
   8. Power in Asking instead of Telling
   9. Getting Things Done
   10. Strategic Planning

3. Human Capital -  (The People Process)
   1. Organizational Structure
   2. Productivity Model
   3. Creating Realistic Job Descriptions
   4. Recruiting & Retaining Employees
   5. Rating & Ranking Resumes (Who do you want to interview?)
   6. Avoiding Stereotypes
   7. Interviewing (Do’s & Don’ts) (Roll Play)
   8. Hiring
   9. Training
   10. 90 Day Plan
   11. Evaluations
   12. Succession Planning

4. Goals With a Purpose (Hitting the Bull’s-Eye)
   1. Corporate Vision / Mission / Values
   2. Departmental Alignment
   3. Viewing the Big Picture and your part
   4. Data Gathering / Fact Finding
   5. Writing a Business Plan
   6. Benchmarking
   7. Implementing Change
   8. Managing Change
   9. Tracking Results
   10. Getting commitment

5. Cornerstones of Teamwork (Working Together)
   1. 6 Reasons for using a team building process
   2. Team Purpose & Mission
   3. Team Goals & Characteristics
   4. Four Stages of a Team
   5. Team Conflict – Causes & Strategies
   6. Procedures for Problem Solving & Decision Making
   7. Team Building Actions
   8. Coaching, Motivating, Modeling Behavior
   9. Building Team “Self-Esteem”
   10. Rewards, Penalties, Parties

6. Resolving Conflict (It’s a Strategy)
   1. Not all Conflict is bad
   2. Conflict Management Model
   3. Using Personality Profile to determine strategy
   4. Conflict Management Styles
   5. Determining the right course of action
   6. What to do if your plan doesn’t work
   7. Danger signs to look out for
   8. How to start the healing process

7. Business Financials (What Every Supervisor NEEDS to Know)
   1. Managerial Accounting vs. Financial Accounting
   2. Income Statement / Formulas
   3. Balance Sheets
   4. Asset Cycle
   5. Cash Flow Formulas
   6. Cost of Goods Sold
   7. Decisions that Impact on Bottom Line
   8. Direct & Indirect labor Costs
   9. Operating Costs
   10. Break-even Analysis
   11. Budgeting

8. Time Management (Improve Your Outlook)
   1. Work Time & Personal Time
   2. Time Management Systems
   3. 5 S in your work area
   4. Techniques
   5. Delegation
   6. Saying NO
   7. Getting organized
   8. Crisis Management
   9. Getting it all done
   10. Outlook – Tips & Tricks

9. Breaking Down Barriers – Building Bridges
   1. What are the barriers to communication, cooperation & teamwork
   2. The games we play determine the results we get
   3. Changing the paradigm
   4. Having Fun while getting the job done
   5. Building a support network
   6. Deciding to be great
   7. Encouragement and acknowledgement
   8. Understanding and caring for each other
   9. What about those who refuse to play?
   10. Who said YOU had to be the boss?

10. Creative Problem Solving
    1. Problem vs. Symptom
    2. Is the problem worth solving?
    3. Thinking outside the box
    4. Brainstorming
    5. Include the trouble makers
    6. Every Solution creates a new problem
    7. Impact on the organization
    8. Making it happen
    9. Why should anyone care?

(OPTIONAL) Making a Difference (Case Study)

10. Identify a problem at work
11. What is the cost if the problem is not fixed?
12. Who are the players (Stake-holders)
13. Is this a problem for your competition?
14. What are they doing about it?
15. What does your industry say about it?
16. What are the possible solutions?
17. What is the cost/benefit of each solution
18. Which solution do you recommend? Why?
19. Who do you need to convince? Who is the ultimate decision maker?
20. What supporting documentation will they want to have from you?
21. Using all of the material in this program, write a business plan, supported by business financials, with an implementation plan including how you will communicate the plan to everyone involved. Show the cost, break-even and cost/revenue impact on your company.